Have a question?

02080045467

About Domestic Removals International Removals Office Removals House & Flat Contact

Privacy policy

1. Introduction

This Privacy Policy explains how Helpful Movers (“we”, “us” or “our”) collects, uses, shares and protects your personal information when you use our website, request a quote, book a removal service, or communicate with us.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information when you interact with us:

  1. Contact details: name, email address, phone number.
  2. Address details: collection and delivery addresses, property type, access details.
  3. Booking information: moving dates, inventory details, special instructions.
  4. Payment details: payment method and transaction information (processed via secure providers).
  5. Website usage data: IP address, browser type, device information, pages visited and time spent.
  6. Communication data: emails, call logs, messages and feedback you provide.

3. How We Use Your Information

We use your personal data to:

  1. Provide moving quotes and confirm bookings.
  2. Arrange and manage your removal, packing and storage services.
  3. Communicate with you about your booking, queries or support requests.
  4. Improve our website, services and customer experience.
  5. Send important updates about changes to our services or terms.
  6. Comply with legal, regulatory or insurance obligations.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  1. Contract: to provide you with moving and related services you request.
  2. Legitimate interests: to run and improve our business and services.
  3. Consent: when you opt-in to receive marketing communications.
  4. Legal obligation: to meet our obligations under UK law.

5. Who We Share Your Data With

We may share your information with:

  1. Trusted removal partners and vendors who help us deliver services.
  2. Payment processors and banking providers to handle secure transactions.
  3. IT, hosting and analytics providers that support our website and systems.
  4. Insurance providers where cover is included or requested.
  5. Regulators, law enforcement or legal advisors where required by law.

We never sell your personal data to third parties for their own marketing purposes.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences and analyse site traffic.

You can adjust your browser settings to refuse some or all cookies. Please note this may affect how certain parts of the website function.

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting or reporting requirements.

When your data is no longer required, we will securely delete or anonymise it.

8. Your Rights

Under UK data protection law, you have the right to:

  1. Access the personal data we hold about you.
  2. Request correction of inaccurate or incomplete data.
  3. Request deletion of your data in certain circumstances.
  4. Object to or restrict certain types of processing.
  5. Withdraw consent where processing is based on consent.
  6. Request transfer of your data to another service provider (data portability).

To exercise any of these rights, please contact us using the details below.

9. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. The updated version will always be available on this page with the latest “Last updated” date.

Last updated: 20 November 2025

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  1. Company: Helpful Movers
  2. Phone: 02080045467
  3. Email: info@helpfulmovers.co.uk
  4. Address: Bickersteth Rd, London SW17 9SH, United Kingdom